Politique de remboursement
Refund and Return Policy
At The Maghrebi, we strive to provide high-quality products. Since all our products are custom-made and printed specifically for each customer upon order, please read the following policy carefully:
1. Return Window You have 30 days from the date of receiving your item to request a return or exchange.
2. Free Returns Conditions We cover all shipping and return costs and offer a full refund in the following cases only:
-
If the product is damaged upon arrival or has a manufacturing defect.
-
If there is a clear printing error (wrong design or significantly incorrect colors).
-
If you received a different size than the one ordered in the purchase invoice.
3. How to Start a Return To start a return, please follow these steps:
-
Send an email to themaghrebiltd@gmail.com with your order number.
-
Attach clear photos showing the defect or damage in the product.
-
Once the photos are verified, we will send you a free shipping label or issue a refund directly.
4. Cases Not Covered by Returns Since products are custom-made for you, we cannot accept returns for:
-
Change of mind after receiving the product.
-
Choosing the wrong size by the customer (please review our size guide before purchasing).
5. Refunds Once approved, your refund will be processed automatically to your original payment method within 5-10 business days.